Returns and refunds

Unopened supplements and unopened skincare in their original condition may be eligible for return after support authorizes the request. Opened products are generally nonreturnable unless they arrived damaged, defective, or incorrect.

Do not mail a return without authorization. Support will provide the correct return or disposal instructions; return shipping is not refundable unless ProsperLife made the fulfillment error.

Approved refunds are sent to the original payment method. Bank posting time is typically 5–10 business days after Stripe confirms the refund.

For a damaged or incorrect order, contact support within 7 days and retain the product, packaging, lot information, and photos until the review is complete.

Stop using a product and seek appropriate medical care for a suspected adverse reaction. Reports to ProsperLife are handled separately from ordinary returns so safety details can be retained and escalated.